Frequently Asked Questions
Yes, we ship worldwide using Economy Shipping, Standard Shipping and Express Shipping. For more information, visit our Shipping Info page.
Yes, of course. But for orders going to Russia via Express Shipping, you will receive an email requesting further information that needs to be provided. Otherwise, the parcel will not be delivered.
Batteries can be added to the order for a small cost. Please select them when adding an item to your basket.
We do our best to process and ship all orders on the day of purchase and have them delivered to you as soon as possible. All orders received by Forbidden Passion are shipped within 24-48 hours.
We ship all our orders using Preferred, Economy, Standard, Priority, Express, Weekend-Saturday, Weekend-Sunday Shipping. You have the opportunity to choose a courier on the checkout page of our website. However, orders weighing 2kg and above are only shipped via Express Shipping.
Most of our shipping services have insurance and tracking information available. However, Preferred, Economy, and Free shipping are services with no insurance and no tracking information available. For more information, visit our Shipping Info page.
Absolutely. All orders are shipped 100% discreetly using nondescript boxes with no identifying marks or branding.
Shipping costs associated with your order are your responsibility. For international orders, this includes all import duties, taxes, and fees associated with the importation of goods into your country. For more information, visit our Shipping Info page.
This depends on your location and the chosen shipping method. If you choose a shipping service with tracking, you can track your parcel at any time by using the tracking number provided with your shipping confirmation email. Please see our Shipping Info page for more information.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. For further details of the charges, please contact your local customs office.
No, there will be no refund and no replacements given if your parcel is confiscated by your local customs.
Items received that are incorrect must not have been opened. We must be notified as soon as convenient and we will provide full instructions for an exchange. Please see our Shipping Info page for more information.
In the event any of your boxes are damaged during shipping, you must inform us within 36 hours of the delivery. Please see our Shipping Info page for more information.
If you selected a shipping service with insurance and tracking during checkout, we will send you a new package within 5 weeks from the date we’re notified. Please see our Shipping Info page for when these might apply to shipping situations.
Yes, absolutely. However, registering allows you to get rewards and benefits from our Happy Rewards program, such as exclusive discounts, free shipping, and more. Visit our Happy Rewards Info page for more information.
You must first create an account with Forbidden Passion. Once signed into your account, perform various activities to earn Happy Rewards Points and redeem them for exclusive discounts. Visit our Happy Rewards Info page for more information.
Happy Rewards is our loyalty program that allows you to earn points through certain activities. You can then exchange your points for exclusive discounts, and benefits. For more information, visit the Happy Rewards Info page.
Anyone can join, including you! Create an account with Forbidden Passion and your Happy Rewards Account will be activated automatically.
Nothing, it is free. We’ll even reward you for joining Happy Rewards. Your banking details are not even required.
If you still have more questions, please don’t hesitate to contact us at [email protected].